Privacy Policy
Studio Heir respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it and how we use it when you visit our website, contact us or place an order.
Information We Collect
Depending on how you interact with Studio Heir, we may collect information including:
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Your name
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Billing and delivery address
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Email address and telephone number
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Order and personalisation details
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Payment and transaction information
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Communications you have with us
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Information about how you use our website
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Marketing preferences
Payments are processed securely through our payment providers. Studio Heir does not receive or store your full payment card details.
How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Arrange delivery
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Communicate with you about your order
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Respond to questions and customer service enquiries
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Manage returns, repairs or other order issues
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Operate and improve our website and services
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Prevent fraud and maintain the security of our website
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Meet our legal, accounting and regulatory obligations
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Send marketing communications where you have consented to receive them or where otherwise permitted by law
Shopify and Other Service Providers
Our online store is hosted by Shopify.
We may also share relevant personal information with trusted third parties who help us operate Studio Heir, including payment processors, delivery providers, professional advisers, technology providers and other suppliers involved in fulfilling your order.
These organisations may only receive the information necessary to provide their services.
Marketing
If you choose to join the Studio Heir mailing list, we may send you news, product launches and other Studio Heir updates.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting info@studio-heir.com.
Cookies
Our website uses cookies and similar technologies to operate correctly, remember preferences and, where permitted, understand how visitors use our website and support marketing activities.
You can find further information in our Cookie Policy and manage your cookie preferences through the controls available on our website.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting and tax requirements.
Your Rights
Under UK data protection law, you may have rights relating to your personal information, including rights to access, correct or erase your information and to object to or restrict certain uses of it.
You may also withdraw consent where we rely on consent to process your information.
To exercise your rights, contact info@studio-heir.com.
You also have the right to raise a concern with the UK Information Commissioner's Office.
Security
We take reasonable steps to protect the personal information entrusted to us. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact
For questions about this Privacy Policy or how Studio Heir handles your personal information, please contact:
Studio Heir Ltd